Why Partners Choose Us
Relocation coordinators don't have time to manage moving companies. They need one partner that handles everything — and never creates a problem.
Zero-complaint track record
In 14 years of operation we have never had a relocation agency escalate a complaint to their corporate client. Our crew treats every family as if they are their own.
Dedicated partner account manager
Volume partners above 6 moves/month receive a named account manager reachable by LINE, WhatsApp, or phone — not a ticketing queue.
Consolidated monthly invoicing
One invoice per month covers all moves in your portfolio. Net-30 terms. English and Japanese versions available. No per-job admin overhead.
Move reports in your format
Completion reports include photo documentation of all rooms pre- and post-move, elevator booking confirmations, and any building manager notes — formatted to your agency template.
98.6%
On-time completion rate
Measured across 2,847 moves in 2025. Delays over 45 minutes are automatically escalated to your account manager with a revised ETA — before you have to ask.
Building Access Solved
Tokyo's residential buildings are a labyrinth of permits, booking windows, and unwritten rules. We've mapped every ward's quirks so your client never stands in a lobby waiting.
Shinjuku-ku
72h noticeNo-parking zones on most residential streets
We apply for 道路使用許可 (road-use permits) 3 business days in advance. Our permit coordinator speaks directly with the local koban.
Minato-ku
7-day leadHigh-rise elevator booking windows as short as 2 hours
Hakobu dispatchers contact the 管理組合 (management association) the moment a move is confirmed — not the day before.
Setagaya-ku
Pre-surveyNarrow residential lanes blocking truck access
We maintain a fleet of compact 2-ton trucks alongside standard 4-ton vehicles. Route-scouting is included in every quote.
Shibuya-ku
Always onBuilding managers requiring Japanese-only communication
Every crew leader holds N2 or above certification. We draft and send all building correspondence in standard 丁寧語.
Typhoon season note
September through October, Hakobu builds automatic 48-hour weather buffers into all contracts above ¥150,000. If a typhoon warning (暴風警報) is issued within 36 hours of move day, we reschedule at no charge and handle all building re-booking. Your client is notified in English; the building manager hears from us in Japanese.
Bilingual Crew Standard
Every Hakobu crew is trained to operate in two registers simultaneously — formal Japanese with building staff, clear English with the relocating family. No miscommunication. No awkward pauses. No calls to your office at 9am asking what the building manager just said.
Japanese language
All crew leaders hold JLPT N2 or above. On-site conversations with building managers, elevator operators, and parking wardens are handled entirely in Japanese.
English briefing
Before the truck is unloaded, the crew leader walks the family through the sequence in English — which boxes go where, what needs assembly, and the expected completion time.
Documentation handoff
At job completion, the crew leader presents a bilingual checklist signed by both parties. The family keeps the English copy; the building manager receives the Japanese version.
Escalation protocol
If any building access issue arises on move day, the crew leader contacts Hakobu dispatch (Japanese) while simultaneously updating your agency coordinator (English) within 10 minutes.
100%
Crew leaders JLPT N2+
14 yrs
Bilingual ops experience
3 min
Avg response to on-site issues
Volume SLA Options
Service levels scale with your volume. Whether you send us two families a month or forty, the commitment is the same — the infrastructure behind it grows with you.
Standard
1–5 moves/mo
- English move confirmation within 4h
- Bilingual crew on every job
- Elevator & parking pre-booking
- Photo completion report
- Net-30 monthly invoice
Preferred
6–20 moves/mo
- Everything in Standard
- Named account manager (LINE/WhatsApp)
- Priority scheduling within 48h notice
- Agency-branded completion reports
- Quarterly performance review
Enterprise
21+ moves/mo
- Everything in Preferred
- Dedicated crew allocation
- Same-day scheduling available
- White-label documentation option
- Custom SLA agreement
Not sure which tier fits?
Download our partner rate sheet — full pricing, service matrix, and Tokyo ward coverage map.
Damage-Free Record
Fourteen years. Zero damage claims. It's not luck — it's a packing methodology that every crew member trains on for 80 hours before their first client job.
2,847
Moves in 2025
Across 23 Tokyo wards
0
Damage claims filed
In 14 years of operation
4.97
Partner satisfaction score
Out of 5.0 — 2025 survey
99.1%
Elevator booking success rate
First-attempt confirmation
"We've routed 63 families through Hakobu in the past two years. Not one complaint, not one damaged item, not one building manager incident. That's genuinely unheard of in Tokyo."
Sarah Mitchell
Senior Mobility Coordinator · Cartus Japan
Become a Referral Partner
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Partner Rate Sheet
PDF · Updated Feb 2026
Full pricing matrix, Tokyo ward coverage map, service level comparison, and volume discount schedule. No commitment required.
What happens next